It appears I'm not the only one who has had a Keurig K-Cup Machine break. And just as advertised, Keurig replaced it, free of charge, no questions asked.
I received the Keurig Elite coffee maker as a gift 11 months ago. Just this weekend, it wouldn't power on. I called them, quickly explained the issue and they went on to send a replacement. The lady was nothing but polite.
Note to every other company... This is how you do customer service.
Same here!!! The man I talked to was really nice and tried to make conversation while everything processed. I immediately went on Facebook and wrote on their wall about how good they were!!
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